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Rules and regulations for eChannelling system
1.
The person who wish to certify the documents must provide accurate details as requested on the system including his NIC number and phone number.
2.
When arriving for the appointment, you must produce any of the following documents which must be legible, for identity verification purposes:
a. Original National ID card or valid passport(Compulsory)
3.
Appointments made on this eChannelling system are not transferable and no proxies shall be allowed. You must attend the appointment in person.
4.
You shall bear the cost of the convenience fee of LKR 114.00 charged by eChannelling. You may use any valid debit or credit card to make the payment online. Based on your assertation requirement Ministry of Foreign Affairs will charge from you accordingly
5.
MFA reserves the right to re-assign your appointment to a date and time of your preference in the event MFA is unable to provide you the services on the given appointment. You will receive the date and the time of the new appointment via an SMS or by a telephone call.
6.
No refunds shall be made by MFA or eChannelling to you for any reason whatsoever for an appointment made. You are responsible to attend to your appointment on-time and ensure to fix your appointment to a date and time convenient for you.
7.
If you made the appointment through an agent you must make the cancellation with in a same day through the same agent.
8.
Neither MFA nor eChannelling shall be responsible for any errors you have made whilst using the eChannelling service.
9.
To ensure efficient service, you are required to produce the SMS confirmation to the relevant officer of MFA which you have received from eChannelling confirming your appointment.
10.
eChannelling’s services are limited to making an appointment with MFA based on the information you provide on the system.
11.
You consent to eChannelling processing any personally identifiable information you provide on this system for the purpose of making an appointment with MFA and for any incidental purpose thereto.
12.
Once a customer has reserved one branch, that branch will not be allowed to change again.
13.
A reservation is only valid for two months.
eChanneling
+94 71 0 225 225
info@echannelling.com
eChannelling PLC, No: 108, W A D Ramanayake Mawatha, Colombo 2, Sri Lanka.
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