The Company | eChannelling Sri Lanka

Company Profile

A pioneer in providing a complete ecommerce-based service, eChannelling was launched in 2001 becoming the first software development and ICT service provider to enter the digital healthcare industry in Sri Lanka.

Over the last 2 decades, eChanneling has revolutionized the Sri Lankan healthcare sector with its innovative doctor channeling service.Strengthening the country’s healthcare offerings with cutting-edge technologies, eChannelling has been bridged the gap between healthcare service providers and the public, by improving effectiveness and efficiency in a user-friendly manner. The company’s dominance over this domain over the last 2 decades has seen it carve a large market share, with the brand undoubtedly at the forefront when it comes to doctor channeling in Sri Lanka. This has been further validated by the eChannelling brand consistently being a part of the 100 top brands in Sri Lanka, while the latest Brands Annual has placed eChannelling as the top brand in the country. In addition, the Company was awarded as the Best ICT Service Provider -2019 by CFI.Co, United Kingdom.

eChannelling is a subsidiary of Mobitel (PVT) Ltd, a fully-owned subsidiary of Sri Lanka Telecom PLC, and plans are currently in place to further develop the eChannelling network to offer greater value and benefits to the end-user.

As the National Mobile Service Provider, Mobitel strives for the digital empowerment of society and considers this partnership the right brand fit in making healthcare more affordable and accessible to the consumer. As an internet-based e-commerce business, Mobitel’s mobile technology and its expertise has strengthened the brand, with a digitally enabled healthcare sector bringing innumerable benefits to the people of Sri Lanka.

Doctor Channelling

System and Service

The eChannelling portfolio at present includes a doctor Channeling System and Service that has been implemented in 260-plus hospitals both Private and Ayurvedic; over 5500 doctors; 2000-plus channeling agents; a Hospital Information system; an eChannelling member card; and a mobile application.

Doctor Channelling

Mobile Application (eChannelling)

eChannelling is conceptualized to empower Sri Lankans from all walks of life by providing state of the art facilities to enable millions of Sri Lankans residing island wide, thousands living abroad, as well as tourists to obtain health services at the touch of their fingertips. In addition to this, in order to reach remote locations, eChannelling has partnered with various institutions such as Banks, Post Offices, Pharmacies, Supermarkets, third party applications to enhance its services into different market urban and rural areas. Being a sophisticated and comprehensive system with various modules, eChannelling is a user-friendly system designed to provide speed and convenience for its customers. The system is updated real-time, so that patients can see the most up-to-date schedule of a consultant, make appointments with a consultant, and process the payment at their own convenience. Additional features include the doctor notification service, which sends an SMS notification to patients about the doctor’s arrival, delay or any other status for the specific session which is a free-of-charge service to all hospitals.

HIS

(Hospital Information System)

eChannelling also includes a Queue Management Service that provides customers updates on the current serving appointment number at the room in the hospital for the doctor they have channeled. This can be viewed in both the eChannelling website and the mobile application. eChannelling also offers a Hospital Information System (HIS), which is an integrated hospital management software that supports the complete automation of operations of a multiple-care, residential hospital. eChannelling has also introduced a member card, which is a loyalty card that provides special discounts to customers to channel a doctor. Due to continuous excellence, eChannelling has won multiple awards both locally and internationally, making its mark as the only digital healthcare provider to win such recognitions in Sri Lanka. With this, eChannelling strives to further improve its services by extending its facilities to international providers with the goal of connecting professionals and patients globally with no geographical boundaries.