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GENERAL
eChannelling is a service that offers convenient booking facilities for Doctor Appointments at island wide prominent hospitals in Sri Lanka. eChannelling has a network of over 200 hospitals with more than 5,500 doctors around the country.
Please refer under HOSPITAL NETWORK
  • Call 225 from any mobile network or 1225 from SLT Phone to channel your doctor.
  • Visit www.echannelling.com
  • Download the “eChannelling” mobile app from Google play store or App Store
  • Any pharmacy which is connected with eChannelling
  • Visit Banks islandwide (Refer Banks)
  • Any Post Office branch islandwide
The Mobile Application can be downloaded via Google play store or App store.
You can use any one option below

Option 01 : Type the doctor's first name and search OR
Option 02 : Select the available hospital and search OR
Option 03 : Select the doctor specialization and search
Select the preferred date (required session) of the doctor Enter patient details Select the preferred payment method and proceed. You have maximum of 15 minutes to complete the transaction before expiring the appointment.
Once the payment of yours proceed, a confirmation SMS will receive to the mobile number provided by you as follows from eChannelling.
Ref No. :Xxxxxxxx
Doctor :Doctor Name
No :Appointment Number
Hospital :Hospital Name
Date :Session Date
Time :Session Time (Time may vary according to doctor's arrival time)
No refund. No cancellations!
The web site will present you with the receipt you should print, to be produced at the hospital. You can also check the success appointments through the channel history button. If there's no printer available you can just write down the reference number and go to the hospital. You can obtain the channel receipt from the channeling counter.
For Colombo Hospitals :LKR 275 inclusive of taxes
For Out of Colombo Hospitals : :LKR 99 inclusive of taxes
Hospital fee and Doctor Fee may vary according to the Doctor and the Hospital
  1. Web Site
    • Add to bill (Mobitel ) Currently Mobitel mCash
    • Any Credit/Debit card - Visa, Master card or AMEX card is accepted.
    • Via eZ Cash
    • Via Sampath Vishwa
    • Via FriMi
  2. Dial 225 through any mobile network (Mobitel,Dialog,irtel,Hutchison and Etisalat)
    • When using a prepaid mobile account for the payment, make sure that sufficient balance is available in the prepaid account including the call charges.
  3. Dial 1225 from SLT Land Lines
    • Appointment amount will be added to the monthly landline bill. Customers can make appointments if sufficient credit is available in the bucket allocated by SLT for Value Added Servces.
  4. Mobitel Outlets Island wide
    • Cash & card Payments
  5. SLT Regional offices and Outlets Island wide
    • Cash & card Payments
  6. Post Offices Island wide
    • Cash Payments

YES

Please go to the nearest Sampath bank branch, Peoples bank branch or NDB Bank branch and channel the doctor of your choice. You can make payments in cash to the teller and obtain a receipt for your channel appointment. If you have an account at Sampath bank, Peoples bank, you can also charge the payment to your account with the bank.
You cannot cancel an appointment made through e-Channelling and obtain a refund unless you have applied for No Show Refund (Please refer terms and conditions of No Show Refund option) However, you could request from the hospital a change of the appointment before the commencement of the doctor's consultation session at the hospital. You may call the hospital to enquire and then visit their channelling counter to request the cancellation. (Telephone number of the hospital is given in your channel receipt)
- You can search the appointment details from channel History function in echannelling web site
OR
- Speak to eChannelling customer care center via (0710225225) to get the SMS to your phone free of charge
- Medicine Delivery to Your Doorstep brought to you by eChannelling PLC in partnership with, aimed at providing the prescribed medicine to your doorstep for a reasonable cost saving your valuable time and money, please visit https://www.echannelling.com/Echannelling/drug-delivery - Checkups/Tests-Reservation for a medical check up in a hospital which are registrated for medical checkup with echannelling - Hemodialysis – Patient can reserve a time for hemodialysis if the hospital is registered with echannelling for Hemodialysis - Pay Later – If a customer has made a tentative booking , payments for this retentive booking can be done via this
No. To serve you better we have provided apps for both Android and iOS based smartphones. All these apps can be installed Free of Charge from Google Play for Android devices and Apple App Store for iOS device
No. You are required to settle the balance amount, 30 minutes prior to the session time. Failing to settle payment before the session time will result in your appointment being cancelled.
You can visit any Mobtel /SLT or any other echannelling agent in island wide.
No, unfortunately, you cannot pay the balance amount at the hospital if you have reserved that appointment through echannelling. The payment should be done to eChannelling.
No, this feature is only available for selected doctors at selected hospitals.
- You can send an email to info@echannelling.com or
- Call 011 2 502 225
- If you have made the appointment via 225 call center / Add to bill option via web site, please call respective mobile operator via 225 to inquire the details
You can send your valuable suggestions to info@echannelling.com
If you have encountered any difficulties using this web site, please call 071 0 225 225 between 8.30 a.m. to 5.00 p.m. or the e-Channelling Hotline 071 0 225 225.
For further information on doctors and appointments please contact: (Telephone number of the hospital is given in your channel receipt)
Address :No.409, R.A.De.Mel Mawatha,Colombo 03, Sri Lanka.
Call Centre Hotline :071 0 225 225
Office Contact Number :011 2 502 225
Office Contact Number :071 0 225 225
e-mail :help@echannelling.com
web :www.echannelling.com


ECHANNELLING LOYALTY SCHEME

A valuable service offered to eChannelling loyal customers via free and premium membership. As an eChannelling user, we provide you with a separate user login to help you use our services with added benefits.You could an easily keep track of all your doctor bookings by completing the registration and having a customer account. Registered users can make bookings and re-bookings at eChannelling faster. Also, when you register, you can enjoy the benefits provided by eChannelling to our regular customers and save money on booking charges.
- Free membership/ General membership
- Premium membership/Paid membership
A valuable service offered to eChannelling loyal customers via free and premium membership. As an eChannelling user, we provide you with a separate user login to help you use our services with added benefits.You could an easily keep track of all your doctor bookings by completing the registration and having a customer account. Registered users can make bookings and re-bookings at eChannelling faster. Also, when you register, you can enjoy the benefits provided by eChannelling to our regular customers and save money on booking charges.
  • General Membership: The registration is provided free of charge. We want to make empowering you with our services to be a convenient and affordable process as much possible. You can clearly see the free registration in the top left corner of eChannelling website/mobile app
  • Premium Membership: eChannelling users can pay for this membership and avail for merchant benefits. You can clearly see the paid registration in the top left corner of eChannelling website/mobile app Onetime payment of LKR 900 Visit eChannelling membership for more details (Provide link)
  • General Membership:
    - Member Loyalty Point Scheme LKR 100 = 1 Point 1 Point = LKR 1 - Discount on eChannelling service fee 30% on ECH Service fee when making an appointment through ECH Call Centre (071 0 225 225) 15% discount on ECH Service fee when making an appointment through ECL Web and App - Ability to view Doctor channel history
  • Premium Membership:
    - Member Loyalty Point Scheme LKR 100 = 1 Point 1 Point = LKR 1 - Discount on eChannelling service fee 30% on ECH Service fee when making an appointment through ECH Call Centre (071 0 225 225) 15% discount on ECH Service fee when making an appointment through ECL Web and App - Merchant benefits Members can enjoy merchant benefits via eChannelling (Refer eChannelling member benefits) - Ability to view Doctor channel history

NO SHOW REFUND SERVICE

Through this service, you can claim the total charge of your appointment in the event of a cancellation made by you. However, you will be charged a No Show Refund Charge of Rs.250.
You will receive a total sum of the following charges:
  • Hospital Charge
  • Doctor Charge
  • eChannelling Service Charge Fee (Except No Show Refund charge)
If you have selected the No Show Refund Service at the time of making the appointment, you will be eligible for this service.
Your refund will be processed within 2 - 3 working days from the date of refund request submission. If the customer is a foreigner, they should provide us an local bank account to process the payment due to exchange regulations
- You can request a refund by clicking on the ‘Claim refund' button on https://www.echannelling.com/Echannelling/claim-refund or the eChannelling mobile app or by calling the eChannelling hotline via 0710225225. - You must submit your refund request before your scheduled session start time indicated on the web or app to be eligible.
eChannelling will refund cash to your bank account for web customers and bill payment for 225 customers.
Once you submit the refund request, you will receive an acknowledgement SMS.
You will receive a confirmation SMS or you will be contacted by eChannelling representative.
Please call 011 2 502 225 or write to us at info@echannelling.com along with your eChannelling reference number.