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GENERAL
eChannelling is a service that offers convenient booking facilities for Doctor Appointments at island wide prominent hospitals in Sri Lanka. eChannelling has a network of over 200 hospitals with more than 5,500 doctors around the country.
Please refer under HOSPITAL NETWORK
  • Call 225 from any mobile network or 1225 from SLT Phone to channel your doctor.
  • Visit www.echannelling.com
  • Download the “eChannelling” mobile app from Google play store or App Store
  • Any pharmacy which is connected with eChannelling
  • Visit Banks islandwide (Refer Banks)
  • Any Post Office branch islandwide
The Mobile Application can be downloaded via Google play store or App store.
You can use any one option below

Option 01 : Type the doctor's first name and search OR
Option 02 : Select the available hospital and search OR
Option 03 : Select the doctor specialization and search
Select the preferred date (required session) of the doctor Enter patient details Select the preferred payment method and proceed. You have maximum of 15 minutes to complete the transaction before expiring the appointment.
Once the payment of yours proceed, a confirmation SMS will receive to the mobile number provided by you as follows from eChannelling.
Ref No. :Xxxxxxxx
Doctor :Doctor Name
No :Appointment Number
Hospital :Hospital Name
Date :Session Date
Time :Session Time (Time may vary according to doctor's arrival time)
No refund. No cancellations!
The web site will present you with the receipt you should print, to be produced at the hospital. You can also check the success appointments through the channel history button. If there's no printer available you can just write down the reference number and go to the hospital. You can obtain the channel receipt from the channeling counter.
For Colombo Hospitals :LKR 275 inclusive of taxes
For Out of Colombo Hospitals : :LKR 99 inclusive of taxes
Hospital fee and Doctor Fee may vary according to the Doctor and the Hospital
  1. Web Site
    • Add to bill (Mobitel ) Currently Mobitel mCash
    • Any Credit/Debit card - Visa, Master card or AMEX card is accepted.
    • Via eZ Cash
    • Via Sampath Vishwa
    • Via FriMi
  2. Dial 225 through any mobile network (Mobitel,Dialog,irtel,Hutchison and Etisalat)
    • When using a prepaid mobile account for the payment, make sure that sufficient balance is available in the prepaid account including the call charges.
  3. Dial 1225 from SLT Land Lines
    • Appointment amount will be added to the monthly landline bill. Customers can make appointments if sufficient credit is available in the bucket allocated by SLT for Value Added Servces.
  4. Mobitel Outlets Island wide
    • Cash & card Payments
  5. SLT Regional offices and Outlets Island wide
    • Cash & card Payments
  6. Post Offices Island wide
    • Cash Payments

YES

Please go to the nearest Sampath bank branch, Peoples bank branch or NDB Bank branch and channel the doctor of your choice. You can make payments in cash to the teller and obtain a receipt for your channel appointment. If you have an account at Sampath bank, Peoples bank, you can also charge the payment to your account with the bank.
You cannot cancel an appointment made through e-Channelling and obtain a refund unless you have applied for No Show Refund (Please refer terms and conditions of No Show Refund option) However, you could request from the hospital a change of the appointment before the commencement of the doctor's consultation session at the hospital. You may call the hospital to enquire and then visit their channelling counter to request the cancellation. (Telephone number of the hospital is given in your channel receipt)
- You can search the appointment details from channel History function in echannelling web site
OR
- Speak to eChannelling customer care center via (0710225225) to get the SMS to your phone free of charge
- Medicine Delivery to Your Doorstep brought to you by eChannelling PLC in partnership with, aimed at providing the prescribed medicine to your doorstep for a reasonable cost saving your valuable time and money, please visit https://www.echannelling.com/Echannelling/drug-delivery - Checkups/Tests-Reservation for a medical check up in a hospital which are registrated for medical checkup with echannelling - Hemodialysis – Patient can reserve a time for hemodialysis if the hospital is registered with echannelling for Hemodialysis - Pay Later – If a customer has made a tentative booking , payments for this retentive booking can be done via this
No. To serve you better we have provided apps for both Android and iOS based smartphones. All these apps can be installed Free of Charge from Google Play for Android devices and Apple App Store for iOS device
No. You are required to settle the balance amount, 30 minutes prior to the session time. Failing to settle payment before the session time will result in your appointment being cancelled.
You can visit any Mobtel /SLT or any other echannelling agent in island wide.
No, unfortunately, you cannot pay the balance amount at the hospital if you have reserved that appointment through echannelling. The payment should be done to eChannelling.
No, this feature is only available for selected doctors at selected hospitals.
- You can send an email to info@echannelling.com or
- Call 011 2 502 225
- If you have made the appointment via 225 call center / Add to bill option via web site, please call respective mobile operator via 225 to inquire the details
You can send your valuable suggestions to info@echannelling.com
If you have encountered any difficulties using this web site, please call 071 0 225 225 between 8.30 a.m. to 5.00 p.m. or the e-Channelling Hotline 071 0 225 225.
For further information on doctors and appointments please contact: (Telephone number of the hospital is given in your channel receipt)
Address :No.409, R.A.De.Mel Mawatha,Colombo 03, Sri Lanka.
Call Centre Hotline :071 0 225 225
Office Contact Number :011 2 502 225
Office Contact Number :071 0 225 225
e-mail :help@echannelling.com
web :www.echannelling.com


ECHANNELLING LOYALTY SCHEME
A valuable service offered to eChannelling loyal customers via free and premium membership. As an eChannelling user, we provide you with a separate user login to help you use our services with added benefits.You could an easily keep track of all your doctor bookings by completing the registration and having a customer account. Registered users can make bookings and re-bookings at eChannelling faster. Also, when you register, you can enjoy the benefits provided by eChannelling to our regular customers and save money on booking charges.
- Free membership/ General membership
- Premium membership/Paid membership
A valuable service offered to eChannelling loyal customers via free and premium membership. As an eChannelling user, we provide you with a separate user login to help you use our services with added benefits.You could an easily keep track of all your doctor bookings by completing the registration and having a customer account. Registered users can make bookings and re-bookings at eChannelling faster. Also, when you register, you can enjoy the benefits provided by eChannelling to our regular customers and save money on booking charges.
  • General Membership: The registration is provided free of charge. We want to make empowering you with our services to be a convenient and affordable process as much possible. You can clearly see the free registration in the top left corner of eChannelling website/mobile app
  • Premium Membership: eChannelling users can pay for this membership and avail for merchant benefits. You can clearly see the paid registration in the top left corner of eChannelling website/mobile app Onetime payment of LKR 900 Visit eChannelling membership for more details (Provide link)
  • General Membership:
    - Member Loyalty Point Scheme LKR 100 = 1 Point 1 Point = LKR 1 - Discount on eChannelling service fee 30% on ECH Service fee when making an appointment through ECH Call Centre (071 0 225 225) 15% discount on ECH Service fee when making an appointment through ECL Web and App - Ability to view Doctor channel history
  • Premium Membership:
    - Member Loyalty Point Scheme LKR 100 = 1 Point 1 Point = LKR 1 - Discount on eChannelling service fee 30% on ECH Service fee when making an appointment through ECH Call Centre (071 0 225 225) 15% discount on ECH Service fee when making an appointment through ECL Web and App - Merchant benefits Members can enjoy merchant benefits via eChannelling (Refer eChannelling member benefits) - Ability to view Doctor channel history


NO SHOW REFUND SERVICE
Through this service, you can claim the total charge of your appointment in the event of a cancellation made by you. However, you will be charged a No Show Refund Charge of Rs.250.
You will receive a total sum of the following charges:
  • Hospital Charge
  • Doctor Charge
  • eChannelling Service Charge Fee (Except No Show Refund charge)
If you have selected the No Show Refund Service at the time of making the appointment, you will be eligible for this service.
Your refund will be processed within 2 - 3 working days from the date of refund request submission. If the customer is a foreigner, they should provide us an local bank account to process the payment due to exchange regulations
- You can request a refund by clicking on the ‘Claim refund' button on https://www.echannelling.com/Echannelling/claim-refund or the eChannelling mobile app or by calling the eChannelling hotline via 0710225225. - You must submit your refund request before your scheduled session start time indicated on the web or app to be eligible.
eChannelling will refund cash to your bank account for web customers and bill payment for 225 customers.
Once you submit the refund request, you will receive an acknowledgement SMS.
You will receive a confirmation SMS or you will be contacted by eChannelling representative.
Please call 011 2 502 225 or write to us at info@echannelling.com along with your eChannelling reference number.


ECHANNELLING RUNNING NUMBER SYSTEM
A value added service provided for the customers who make doctor appointments via eChannelling to get updates about the current serving appointment number they have channeled.
- Through eChannelling website
  • If the patient is an eChannelling membership holder (Free or premium) and has done an appointment via eChannelling (through 225, 1225, Post office, eChannelling contact Center, eChannelling enabled pharmacy agents, banks etc.), they are eligible to see the running number through eChannelling website
- Through eChannelling App
  • If the patient has made an appointment via eChannelling, he/she is eligible to see the running number facility from mobile app using the running number function available in a mobile app
  • Special note - This facility is only available for selected doctor sessions at selected hospitals (Privet Hospitals- Joseph Fraser Memorial Hospital, Kings Hospital (former OASIS Hospital), Durdans Hospital, Lanka Hospital and Ayurveda Hospital – Siddhadi Weda Medura).
- Through eChannelling Member Area
  • If the patient has eChannelling membership, the ongoing number for the related channel is visible after login to member section
- Through eChannelling Mobile App
  • The patient can download the eChannelling mobile app and use the running number function in the menu list and then enter the eChannelling Reference number and the channeling related mobile number to see the respective on going number
The service is free of charge.
No limitation to view the Running number.
If the session has commenced at the hospital, until the session end, patients can view the current number through eChannelling Web or eChannelling Mobile App as described above.


ECHANNELLING AUDIO/VIDEO CALL CONSULTATION
Audio consultation is a medical consultancy system which is enabled to eChannelling customers to connect - to selected consultant through a live call
  • eChannelling users can dial 225, 1225 via SLT Landline, visiting eChannelling website (www.echannelling.com) and eChannelling mobile application connected with Call Centre and make a reservation with the available – consultant by selecting respective doctor session at hospitals then by paying LKR 99 (eChannelling service charge), Hospital fee and Doctor fee (Doctor Fee and Hospital fee may vary according to the hospital and doctor).
  • After each successful reservation the customer will receive an SMS with the time allocated for the audio call with the selected doctors’ details and the customer will receive a call from the doctor/hospital to get the audio/video consultancy service at the time the customer select for the reservation.
No, Call Centre agent will do the reservation only the live call is pitched between doctor and the customer at the time the customer reserved for the consultation.
No, none of the personnel information is shared between doctor and customer unless they intended to do so.
Yes Doctor will prescribe medicine via an SMS/Email/WhatsApp/Viber if prescribing medicine is required.
It’s based on the selected doctor. Similar to a physical visit, the doctors and customers comfortable language will use for the communication
No, the service will be given during the selected time period when you are making the reservation.
eChannelling Service charge is LKR 99 (Doctor Fee and Hospital fee may vary according to the hospital)
Optiion 1
  • Patient should have an uninterrupted internet connection in the computer or with a smart phone or any other compatible device
  • Compatible browsers are Google Chrome, Samsung Internet for Android & Safari for iOS (Firefox 44, chrome 25, Samsung internet for android and safari 11 for iOS)
  • For web, Firefox 24, chrome 23, Microsoft edge 18, safari 11
  • Patient is required to allow permission to microphone and camera when requested in the mobile browser to enable the video consultation if it’s through mobile browser
  • Video or Audio will be streamed to the doctor only after patient accept the call. if the patient wants to cancel sound or video, patient can turn it off soon after the call is taken
Option 2
  • Patient should have an uninterrupted internet connection with a smart phone or any other compatible device.
  • Hospital will connect the patient and the doctor through a whatsapp video call.(ECL or Hospital will not be responsible on the privacy of the call).


ECHANNELLING DRUG DELIVERY SERVICE
Customers can get delivered drugs prescribed by their doctors to their door step via eChannelling through drug delivery partner.
All you need to do is upload a valid prescription on to https://www.echannelling.com/echannelling-prescription-view/ and we will redirect your prescription to the pharmacy in relevant hospital and relevant drug delivery partner will take care of the rest.
At the moment following hospital pharmacies are on board with the service.
Hospital Contact Details Location
King Hospital 071-0310319 N/A Angoda, Athurugiriya, Battaramulla, Beddagana, Boralesgamuwa, Colombo 01-15,Dehiwala,Embuldeniya,Himbutana,Hokandara, IDH,Kalubowila,Katubedda,Kelaniya,Kiribathgoda, Kohuwala, Kotte, Malmbe,Mirihana,Mt.Lavinia, Nawala, Nedimala, Nugegoda, Orugodawatta, Peliyagoda, Pepiliyana, Piliyandala,Pitakotte, Rajagiriya, Ratmalana, Thalawathugoda, Wellampitiya
Nawaloka Hospital 077-906 0664 nawalokacare.premiercentre@gmail.com Delivery will be made within 25km from the address Nawaloka Premier Wellness Center, No.06, Maitland Crescent, Colombo 07.
New Philip Hospital 077-350 6363 pharmacist@philiphospitals.com Aluthgama, Bandaragama, Mathugama, Anguruwathota (Horana road),Panadura
The drug partner will deliver medicine within 10 km radius to nearest hospital location in your area.
Within 24-48 hours (It may depend on drug delivery partner’s policies, rules and regulations)
No service fee from eChannelling till 31/05/2020 Note: Hospital /drug delivery partner’s charges may vary accordingly
Drug delivery partner will confirm on your order process. For any concerns please contact relevant hospital/pharmacy.
Hospital pharmacists and the logistics team will keep you informed of the order status. Alternatively, you may check the status of your order by contacting information of the hospitals/pharmacy
Please note that prescription medicine based orders cannot be cancelled once the order has been confirmed. To cancel Over-The-Counter (OTC) and other product orders please contact to the relevant hospitals/pharmacies which is published in our website.
Prescription medicine based orders cannot be cancelled.


ECHANNELLING LAB TEST DELIVERY SERVICE
Customers can –make a reservation for a lab test service via eChannelling through a lab test service Centre/provider.
  • Select the Lab test Prescription upload function in eChannelling Web/App
  • Enter the customer location
  • The Mobile lab service providers details will appear according to the entered location
  • Select the preferable service provider
  • Upload the prescription
  • Enter patient details
  • The system will alert the selected service provider through and email and SMS and they will attend to the request based on the uploaded prescription
At the moment following hospitals/ laboratories are on board with this service.
Hospital/Laboratory Contact Name Mobile number Email
HEMAS HOSPITAL
Gampaha Ms.Ganga 076-302 5913 gangas@hemashospitals.com
Chilaw Ms.Sewwandi 077-901 3962 sewwandiw@hemashospitals.com
Negombo Ms.Tharanga 076-303 3103 tharangar@hemashospitals.com
Warakapola Mr.Chamila 077-745 0362
Anuradhapura Mr.Dhanushka 076-751 8715 danushkap@hemashospitals.com
Kandy Ms.Mahesh 077-334 2468 maheshl@hemashospitals.com
Batticaloa Ms.Rifaza 077-264 1376 fathimar@hemashospitals.com
Moratuwa Ms.Anusha 077-271 0259
Matale Mr. Susantha 076-303 3295
Homagama Mr. Nalin 077-080 1593 nalink.twg@hemashospitals.com
Badulla Mr. Dulika 077-200 7432
Kalubowila Mr. Asanka 077-548 7792 asankaw.twg@hemashospitals.com
Hemas Wattala 076-655 3030 umeshk@hemashospitals.com
Hemas Thalawathugoda 076-302 8968 anushak.twg@hemashospitals.com
The hospital will contact you regarding the test within 12 hours (This may depend on hospital/laboratories policies, rules and regulations)
No service fee from eChannelling till 31/05/2020 Note: Hospital/laboratory charges may vary accordingly
You will get SMS and email confirmation.
Hospital /laboratory team will keep you informed of the Lab test status. Alternatively, you may check the status of Lab test process by contacting hospital/laboratory
Please contact hospital/laboratory regarding cancellations.

DOCTOR/ COUNSELOR CHAT SERVICE
Customers could make reservation with a doctor or counselor and chat with them to obtain service.
Click the CHAT icon and select the service person (Doctor or Counselor) and proceed with the payment and the service provider will response within 5 minutes.
Yes certainly, they are qualified and specialized to provide the service.
The qualification and the specialized areas are mentioned on their profile, could select according to your service requirement.
Medical related services can be obtained through a chat and doctor will provide a prescription, counselor will provide the general service.
Yes could, you can see the profile of the service provider the language skill is mentioned.
Yes, if the service person is online the service person will response within 5 minutes.
We hold responsible, immediately contact the service provider and we make arrangements.